Customer Service

FedExÒ International Shipping

International orders from CX Jewellers can enjoy insured FedExÒ shipping, ensuring the safety of your purchase. Please note that additional duties may be applicable.

Certified Packaging 

To keep your purchases safe, they arrive in discreet, unmarked packaging. All jewellery, including rings, bracelets, and necklaces are presented in our unique CX boxes within a fabric pouch. 

Financing Options

We offer SezzleÒ as our financing option, to Canadian and US residents. Make easy payments from 0% APR financing with approved credit. Fill out the necessary information upon checkout

Domestic Orders

CX Jewellers offers free shipping with CanadaPostÒ on order over $500.00 within Canada and the United States. Taxes are collected at the time of the order. No additional duties apply. 

Payment Options

CX offer's several payment options to make your purchase easier. We offer all major credit cards, Apple Pay, and financing options at the checkout.

Expedite Service & Shipping 

We offer expedited service and shipping within 1-2 business days. The fee is $35.00 per order or complimentary with CX Jewellers for orders over $500.00 when available. 


Don't miss out on the chance to win $100.00 off your next purchase with CX Jewellers by entering our exclusive contest.

Personalized Consultations

Our diamond experts are happy to guide you through your entire purchase process. We can recommend specific diamond options and provide quotes and personal virtual appointments

Potential Shipping Delays

We may experience shipping delays due to COVID-19. We will continue to provide you with updates regarding your order. 

Special Orders and Customized Jewellery 

CX Jewellers can customize any ring to fit your style or special order a particular gemstone by contacting our Diamond Expert and setting up a Virtual Appointment. 

Lifetime Guarantee for Manufacturing Warranty

CX Jewellers offers a commitment to producing items of exceptional quality. We offer a Lifetime Warranty against all manufacturing defects.

Get Involved with CX Jewellers Foundation

Help us tackle mining and human rights issues in illicit diamonds and promote responsible practices in the jewelry industry.

Track Your Order

Track your order online to determine the expected delivery date and tracking number if it has been generated for shipping. 


Return non-customizable items within 30 days for an exchange or full refund. CX Jewellers offers a 30-day return policy with every purchase if you are not satisfied with your order. Fees may apply, subject to exclusions. 

Customized jewellery cannot be returned to CX Jewellers for exchange, credit, or refund.

Ring Sizing

CX Jewellers provides ring resizing services within the initial 30-day period for the majority of rings, with certain exclusions applying.

What sets CX Jewellers Apart?

CX Jewellers offers exceptional service and unique designs that separate us from the rest of the jewellery industry and enhance the overall customer experience like no other.

Anything else?

Our team is available Monday to Friday, 9:00 AM to 6:00 PM (EST). Feel free to reach out to us for any inquiries or support.