Customer Service



CX Jewellers Inc. is committed to providing the highest level of customer service. For more information, please contact us at 1-844-333-1753, or live chat with us or email us at


FedExÒ International Shipping


CX Jewellers offers insured international FedExÒ shipping for international purchases. Additional duties apply. 


Certified Packaging 


To keep your purchases safe, they arrive in discreet, unmarked packaging. All jewellery, including rings, bracelets, and necklaces are presented in our unique CX boxes within a fabric pouch. 


Special Orders and Customized Jewellery 


CX Jewellers can customize any ring to fit your style or special order a particular gemstone by contacting our Diamond Expert and setting up a Virtual Appointment


Explore and view our jewellery from the comfort of your home when you schedule a personalized, virtual consultation. 


Domestic Orders


CX Jewellers offers free shipping with CanadaPostÒ on orders over $500.00 within Canada and the United States. Taxes are collected at the time of the order. No additional duties apply. 


Payment Options


CX offer's several payment options to make your purchase easier. We offer all major credit cards, Apple Pay, and financing options at the checkout. 


Financing Options 


We offer SezzleÒ as our financing option, to Canadian and US residents. Make easy payments from 0% APR financing with approved credit. Fill out the necessary information upon checkout. 


Expedite Service & Shipping 


We offer expedited service and shipping within 1-2 business days. The fee is $35.00 per order or complimentary with CX Jewellers for orders over $500.00 when available. 




Potential Shipping Delays 


We may experience shipping delays due to COVID-19. We will continue to provide you with updates regarding your order. 


Personalized Consultations 


Our diamond experts are happy to guide you through your entire purchase process. We can recommend specific diamond options and provide quotes and personal virtual appointments. 


Track Your Order 


Track your order online to determine the expected delivery date and tracking number if it has been generated for shipping. 


Lifetime Guarantee for Manufacturing Warranty 


CX Jewellers offers a commitment to producing items of exceptional quality. We offer a Lifetime Warranty against all manufacturing defects. 




Return non-customizable items within 30 days for an exchange or full refund. CX Jewellers offers a 30-day return policy with every purchase if you are not satisfied with your order. Fees may apply, subject to exclusions. 


Customized jewellery cannot be returned to CX Jewellers for exchange, credit, or refund. 


Please Click Here to see our return process.


Ring Sizing 


CX Jewellers offers ring resizing within the first 30 days for most rings; certain exclusion applies. 




Enter our exclusive contest for a chance to win $100.00 off your next purchase with CX Jewellers. 


Get Involved with CX Jewellers Foundation 


Join us in our efforts to address proper mining and human rights protection in illicit and conflict diamonds and promote responsible practices within the jewellery industry. 


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What Sets CX Jewellers Apart


CX Jewellers offers exceptional service and unique designs that separate us from the rest of the jewellery industry and enhance the overall customer experience like no other. Please Click Here to learn more. 


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Why Buy from Us


CX Jewellers Inc. is committed to offering Conflict Free Diamonds that have been selected from ethically and environmentally responsible origins. Therefore, we need to be transparent about our jewelry-making process—everything we do, from mining our proper minerals with our mother Company, CX Trading Global. Which is situated in various African countries such as Ghana and Senegal; designing our jewels in the United Arab Emirates in Dubai to provide customer support happens in-house. CX will change the customer experience within the Diamond industry and create something new and innovative that will propel our company to build a new way of creating jewellery.


CX Jewellers is on a mission to build a strong awareness of giving back to communities that the Diamond industry has impacted. We have an opportunity to help children attend school who otherwise wouldn't have and fund human rights organizations in Ghana and Senegal. Our efforts will make all the difference in creating a better life for the miners and their communities.