Services & Care

CX Jewellers has established the highest standards in design, materials, and craftsmanship, creating jewellery. With simple basic care, you can preserve and protect your jewellery for years to come.

CX offers unparalleled services to our customers, for more information about any of services, we invite you to contact our customer service or a diamond expert at 1-844-333-1753 or

CX Life-Time Manufacturing Warranty

CX Jewellers offers a commitment to producing items of exceptional quality. We offer a Lifetime Warranty against all manufacturing defects. Please refer to our Warranty by clicking below.


For any repair relating to a product ordered through CX Jewellers, please contact our Customer Service at 1-844-333-1753. An agent will assist you with your purchase and evaluate your jewellery.

How to Care for your CX Jewellery

We responsibly source our Gold and Diamond Jewellery. These materials must meet our highest standards to create and be used in our CX designs.

Diamond Care and Maintenance:

  • Cleaning and Storage: Get insights into the best practices for cleaning and storing your diamond jewelry to maintain its luster and brilliance.
  • Professional Inspection: Understand the importance of regular professional inspections and maintenance to ensure the longevity and beauty of your cherished diamond pieces.

How to Purchase a Diamond Engagement Ring

Buying an engagement ring is one of the most memorable moments in someone’s life. To make sure your significant other falls in love with the ring you have chosen, follow these tips to pick out the perfect engagement ring.

Care Guide for CX Gold Jewellery

Jewellery is one of our most intimate and cherished accessories, to care and protect them can make a world of difference in maintaining its beauty and sparkle.

Day-to-Day Care

To prevent harmful chemical damaging the luster of your gold jewellery, CX Jewellers recommends avoiding exposure to everyday substances such as household cleaning products, which will quickly cause gold to discolor and possibly damage the surface of the gold alloy. We recommend that you store your gold jewellery in a safe place when engaging in these activities:

Household and outdoor cleaning

Showering, bathing, or swimming in pools, hot tubs, hot springs, and the ocean.

Using lotion, hair products, and other cosmetics

Exercising at the gym or during contact sports

Between wearing’s, we recommend that you place your gold jewellery back in its CX flannel pouch for safekeeping or our CX leather case.

How to Clean Gold Jewellery

  1. Place your CX gold jewellery into a cleaner solution (i.e., made up of lukewarm water and mild dish soap)
  2. After two minutes, use a pair of tweezers to remove your jewellery from the solution.
  3. Gently clean behind the setting and in between crevices with a soft bristle brush to remove any debris.
  4. Rinse, blot dry and shine your gold with a polishing cloth.

For more Services & Care Solutions

Anything else?

Our team is available Monday to Friday, 9:00 AM to 6:00 PM (EST). Feel free to reach out to us for any inquiries or support.